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When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently wrongly-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification e.g. colour, we will always contact you first to ensure that the price is acceptable.
We will normally despatch your order in 3 working days. An e-mail will be sent to confirm the despatch. Please ensure that we are delivering to a location where the parcel can be signed for. If you are not at home please give us an alternative address to deliver to such as work or instructions where the driver can leave the parcel. If there are likely to be delivery problems please let us know in advance, a telephone number where the driver can contact you is often a great help.
Deliveries to mainland England, Wales and lowland Scotland will be delivered carriage free for the initial delivery. Exchanges for different sizes will be charged at £5.00 a delivery. Deliveries to Highlands and Islands ( including I.O.M, Channel Islands, and Northern Ireland ) may incur an extra carriage charge. We will email you if necessary before proceeding.
If required we will quote for deliveries to addresses outside the UK.
Because of product liability insurance restrictions we cannot supply to USA and Canada
If your item is not in stock, we will email you before deciding how to proceed.
In the event that your purchase is not suitable, please return it to us unused with the original packaging and labels, within 15 days, for a replacement or refund for the cost of the returned items (not including shipping costs if charged). We recommend that you use recorded delivery for lower value items and registered post for all returns worth more than £25.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that that we have covered this directive.
Please note that we do not accept returns of climbing guide books and DVD's.
Faulty goods can be returned at any time – please contact us first on 07875581048 or climbingdirect@yahoo.co.uk. We will try to sort the problem straight away. However certain faults require the item to be sent away for testing. Please ensure that you enclose your details – name , address, telephone number, email, approximate date of purchase, the problem with the goods and what you wish to be done.
Please note the Health and Safety at Work Act prohibits us from asking any employee to work on dirty clothing or footwear. All returns of used clothing and footwear must be clean.
If you need to reach us, please use the Contact us link on the store page.
Taxable items have 17.5% VAT (sales tax) included in the price.
Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.
We will normally despatch your order in 3 working days. An e-mail will be sent to confirm the despatch. Please ensure that we are delivering to a location where the parcel can be signed for. If you are not at home please give us an alternative address to deliver to such as work or instructions where the driver can leave the parcel. If there are likely to be delivery problems please let us know in advance, a telephone number where the driver can contact you is often a great help.
Deliveries to mainland England, Wales and lowland Scotland will be delivered carriage free for the initial delivery. Exchanges for different sizes will be charged at £5.00 a delivery. Deliveries to Highlands and Islands ( including I.O.M, Channel Islands, and Northern Ireland ) may incur an extra carriage charge. We will email you if necessary before proceeding.
If required we will quote for deliveries to addresses outside the UK.
Because of product liability insurance restrictions we cannot supply to USA and Canada
If your item is not in stock, we will email you before deciding how to proceed.
In the event that your purchase is not suitable, please return it to us unused with the original packaging and labels, within 15 days, for a replacement or refund for the cost of the returned items (not including shipping costs if charged). We recommend that you use recorded delivery for lower value items and registered post for all returns worth more than £25.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that that we have covered this directive.
Please note that we do not accept returns of climbing guide books and DVD's.
Faulty goods can be returned at any time – please contact us first on 07875581048 or climbingdirect@yahoo.co.uk. We will try to sort the problem straight away. However certain faults require the item to be sent away for testing. Please ensure that you enclose your details – name , address, telephone number, email, approximate date of purchase, the problem with the goods and what you wish to be done.
Please note the Health and Safety at Work Act prohibits us from asking any employee to work on dirty clothing or footwear. All returns of used clothing and footwear must be clean.
If you need to reach us, please use the Contact us link on the store page.
Taxable items have 17.5% VAT (sales tax) included in the price.
Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.
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