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When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Taxable items have 20% VAT (sales tax) included in the price.

Despatch
We will normally send your order to you in 2 business days. This means goods can take up to a week to arrive. An e-mail will be sent to confirm the despatch. Please ensure that we are delivering to a location where the parcel can be signed for. If you are not at home, please give us an alternative address to deliver to, such as work or instructions where the driver can leave the parcel. If there are likely to be delivery problems please let us know in advance, a telephone number where the driver can contact you is often a great help.

If your item is not in stock, we will email or telephone you before deciding how to proceed.

Returns
Climbingdirect offer a 30 day return policy for all unused items. If the item shows signs of use, or if it came complete with packaging and this has been damaged, we cannot accept it as a return.
Items are returned at the customers expense. We suggest using Royal Mail Recorded delivery so you receive a tracking number.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that that we have covered this directive.


Payment
Any credit card details you entered are transmitted over a secure (SSL) link to a third party secure processor, in our case Paypal. We do not have access to your card information.