Taxable items have 20% VAT (sales tax) included in the price.
We will normally send your order to you in 2 business days. This means goods can take up to a week to arrive. An e-mail will be sent to confirm the despatch. Please ensure that we are delivering to a location where the parcel can be signed for. If you are not at home, please give us an alternative address to deliver to, such as work or instructions where the driver can leave the parcel. If there are likely to be delivery problems please let us know in advance, a telephone number where the driver can contact you is often a great help.
If your item is not in stock, we will email or telephone you before deciding how to proceed.
Climbingdirect offer a 30 day return policy for all unused items. If the item shows signs of use, or if it came complete with packaging and this has been damaged, we cannot accept it as a return.
Items are returned at the customers expense. We suggest using Royal Mail Recorded delivery so you receive a tracking number.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that that we have covered this directive.
Any credit card details you entered are transmitted over a secure (SSL) link to a third party secure processor, in our case Paypal. We do not have access to your card information.